- Shaqrah, A. and Alkhaldi, F. (2009).An Empirical Model of the Customer Knowledge Sharing Management, Proceeding of the 12th IBIMA” International Business and Information Management Association” Conference on Creating Global Economies through Innovation and Knowledge Management. Kualalumpur, Malaysia, pp.1259-1268(ISBN: 978-0-9821489-1-4).
Website: http://www.ibima.org/KL2009/
Abstract: Customer knowledge sharing management (CKSM) creates new knowledge sharing platforms and processes between insurance companies in Jordan and their customers. It is a continuous strategic process by enabling customers to move from passive knowledge sources and recipients of services to active knowledge partners in services development. This study investigates significant contribution to KM and CRM field as an integration strategy between customer knowledge sharing (CKS) and customer relationship management value strategy (CRM) to developed conceptual model. Proposed model incorporates principles of knowledge sharing strategies and customer relationship management value strategies potentially powerful competitive strategy and contributing to improved competitive advantage of Jordanian insurance companies. Structural equation modeling (SEM) was used to infer fitting proposed model.
- Shaqrah, A. (2010).A Conceptual Model of Customer Innovation Centric, International Journal of Customer Relationship Marketing and Management, Vol. 1(2), pp.57-71.
Web site: http://www.igiglobal. com/ijcrmm
Abstract: Customer innovation centric is not only an important perspective on value-creation, but also a new strategy discipline that IT software companies in Jordan should embrace if they are pursue to enlargement successfully. Furthermore, customer experience, customers’ community, customer knowledge, and customer innovation are influential variables for improving organizational learning from customer. In order to study this impact, the author uses cognitive fit theory to develop a model that describes how these variables will affect the success of organizational learning process to enhance products and/or services development, quality, and internal process improvement.
- Shaqrah, A. (2010).Adoption of Telemedicine among Health Care Services: The Strategic Adoption, Journal of e-Health Management, Vol. (2010), pp.1-19.
Web site: www.ibimapublishing.com/journals/JEHM/jehm.html
Abstract: Telemedicine adoption has developed significantly over the last few decades; this study argued that organization role, government role, and collaborative platform improve telemedicine transfer and performance adoption thus enhancing organizational learning, patient satisfaction, and efficiency&effectiveness. Furthermore, this study will help in understanding the impact of strategic telemedicine adoption on organizational culture and socio- economics in Jordan as well. Questionnaire survey method was used to collect primary data from the health care organizations in Jordan that use telemedicine. A research model and its associate hypotheses are proposed and empirically tested using structural equation modeling (SEM) to understand fitting conceptual model.
- Shaqrah, A. (2010).A Typology of Tacit Knowledge Sharing Themes to Fostering GDSS, International Journal of Decision Support Systems Technology, Vol. 2(3), pp.41-50.
Web site: www.igi-global.com/ijdsst
Abstract: Today, much effort and importance is placed on the management of knowledge, its security, and sustainability in context to organizations and their competitiveness. This paper outlines a typology to guide that applying tacit knowledge sharing themes from a social perspective, that is trust, care, leadership charisma, knowledge culture, concept ba, and social network analysis, affect a group’s decision support system. This paper shows that the mentioned themes facilitate a more open group discussion with a higher degree of consensus and agreement resulting in a vividly higher amount of accuracy in decision making.
- Alomoush, K. and Shaqrah, A. (2010).An Empirical Study of Household Internet Continuance Adoption among Jordanian Users, International Journal of Computer Science and Network Security, Vol. 10, pp. 32-44.
Website: http://ijcsns.org/
Abstract: The purpose of this study is to develop and validate a theoretical model of household Internet behavioral adoption, its actual usage by Jordanians, and the intentions on continuous subscription in the future. In deriving the conceptual model for this study three existing research frameworks are concerned with behavioral adoption and usage of ICT :the theory of planned behavior (TPB); the technology acceptance model (TAM); and uses and gratifications (U&G) theory. Since this study is concerned with acceptance and actual usage of household Internet which has already taken place, the model give more attention to usage behavior and the intention to continued usage of the household Internet in the future based on the past Jordanian experience and subscription. The empirical examination of study model indicates that the Jordanian household Internet usage behavior is determined directly by three internal beliefs, including individual perceived needs, perceived ease of use, and perceived behavioral control. Furthermore, the results revealed that the adopter satisfaction, family, subjective norms, and perceived resources are directly influence on the Jordanian users’ intention to continued use of the Internet in household.
- Shaqrah, A. (2011). Antecedents of Security Pillars in E-Commerce Applications, International Journal of Business Data Communications and Networking, Vol. 7(2), pp.36-52.
Website: www.igiglobal.com/ijbdcn
Abstract: This paper investigates the relationship between internet security and e-business competence at banking and exchange firms in Jordan. The proposed conceptual model examines the antecedents and consequences of e-business competence and tests its empirical validity. The sample of 152 banking and exchange firms tests the posited structural equation model. The results consistently support the validity of the proposed conceptual model, the results also found that organizations realize the importance of e- business and are willing to proceed further with e-business. Beyond concerns about internet security, their awareness of security hazards and internet performance is minimal. The author concludes that the public awareness of ICT in general is low. In light of the data collected, the author makes recommendations for the interested authorities to improve e-business in Jordan.
- Shaqrah, A., Alqirem, R. and Alomoush, K. (2011). Affecting Factors of Knowledge Sharing on CRM Value Strategies: An Empirical Investigation Using Structural Equation Modelling, World Journal of Social Science, Vol. 1(1), pp.1-16.
Website: http://wbiaus.org/wjss_new.html
Abstract: This study investigates the possible relationship between Knowledge Sharing (KS) strategies and CRM value strategies, where knowledge sharing dimensions i.e.,- leadership, trust and care, concept ba, knowledge culture and ergonomics role affected on CRM value strategies-operational excellence, innovation process and customer intimacy-. It hypothesized a direct positive relationship between KS and CRM. Items representing the KS and CRM were developed from the findings of a wide review of literature that encouraging utilizes KS on CRM. To test this model we develop and validate a data collection instrument to capture the appropriate data, and then use SEM to examine the assertions of the model and suggest additional significant relationships among the factors of their model. The main findings suggested that companies under study should focus on and pay attention more to knowledge from customer to harvest CRM value.
- Alomoush, K. Alqirem, R. and Shaqrah, A. (2011). The Driving Internal Beliefs of Household Internet Adoption among Jordanians and the Role of Cultural Values, International Journal of Technology Diffusion, Vol. 2(1), pp.29-49.
Website: www.igiglobal.com/ijtd
Abstract: The purpose of this study is to develop and validate a comprehensive model for the determinants of household Internet adoption through identifying the driving internal beliefs of individuals and the effect of cultural values on behavioral intention to adopt the household Internet among Jordanians. Given the widely recognized effect of cultural values on adoption of Information and Communication Technology (ICT), this study, applying Hofstede’s multidimensional framework, investigated the effect of cultural values on the behavioral intention to household Internet adoption in micro level. The empirical examination of the research model indicated that the behavioral intention to household Internet adoption is determined directly by five internal beliefs, including perceived needs, perceived risks, perceived ease of use, perceived resources, and perceived image. The results provide supporting empirical evidence linking most of Hofstede’s cultural dimensions to behavioral intention to household Internet adoption. With the exception of power distance, the results showed that collectivism (low individualism), masculinity, long-term orientation, and uncertainty avoidance had significant effects on the behavioral intention to household Internet adoption. The results demonstrated differences in the driving forces and cultural impact on Internet adoption between households and organizations settings.
- Alhashem, A. and Shaqrah, A. (2012).Exploring the Relationship between Organizational Memory and Business Innovation, International Journal of Knowledge Based Organizations, Vol. 2(3), pp.33-48.
Website: www.igi-global.com/ijkbo
Abstract: This study investigated significant contribution to organizational memory (OM) and business innovation (BI) field as an integration strategy to developed conceptual model. Proposed model incorporated principles of OM strategies (i.e., sharing knowledge, representing knowledge, and saving knowledge) and BI outcomes (i.e., new ideas, new services, and new processes) potentially powerful competitive strategy and contributing to improve competitive advantage at Jordanian banks sector. Structural equation modeling (SEM) was used to infer fitting proposed model. This study has reached to the following: There is a positive relationship between organizational memory and business innovation, and there is a significant statistical impact of organizational memory upon business innovation. In addition, the study recommended that the researched Jordanian banks should pay more attention to the organizational memory and business innovation to gain competitive advantage.
- Alhashem, A. and Shaqrah, A. (2012). Social Knowledge Network as an enabling factor for Organizational Learning, Journal of Theoretical and Applied Information Technology, Vol. 40(1),pp.1-8.
Website: http://www.jatit.org/
Abstract: Organizational learning is a set of processes by which organizations improve their performance. Learning processes furthermore require that the organization anticipates and attends to feedback, creates knowledge from that feedback, and takes action based on that knowledge. The relationships among people can be modeled as social knowledge networks in which network nodes represent people and network graph represent relationships for sharing opinions, experiences, insights, perceptions, and various media, including photos, videos, and music, with each other. Social knowledge networks play supportive role for collaborative knowledge management phases -creation, capture, codify, communicate, and capitalize knowledge.
- Alhashem, A. Abu Alghanam, S. and Shaqrah, A. (2012). The impact of organizational learning disciplines upon the performance of the public sector: Case study at Ministry of Planning and International Cooperation, International Journal of Information, Business and Management, Vol. 4(2),pp.160-171.
Website: ijibm.elitehall.com
Abstract: This study discusses the relationship between organizational learning and the performance of ministry of planning and international cooperation “MOPIC”. The impact of five organizational learning disciplines includes: personal mastery, mental models, shared vision, team learning and systems thinking upon the performance. Data was collected from “MOPIC” through the adopted questionnaire. The results show that the organization learning disciplines have a significant impact to increase the organizational performance.
- Alqirem, R., Alomoush, K., and Shaqrah, A. (2012). Applying Systems Thinking in Business Intelligence Tools, Proceeding of the 11th Annual International Conference on Business Intelligence and Knowledge Economy, Alzaytoonah University of Jordan, Jordan, pp.1145-1149.
Website: http://www.zuj.edu.jo/index.php/conferences
Abstract: Business intelligence is the set of tools, processes, practices, and people that are used to implement useful information to support decision making in the organization. System thinking is a new paradigm that enhance decision making by describing dynamic relationships that influence the behaviors of systems. This paper illustrates the importance of implementing system thinking in BI Tools by providing the ability to see the world as a complex system, where “you cannot just do one thing” and that “everything is connected to everything else”. It is a holistic worldview that enables people to act in consonance with the best interest of the system as a whole and thus enhance the learning loop through various system thinking tools such system dynamics approach.
- Shaqrah, A., Alhashem, A. and Alqirem, R. (2013). Social capital, attitude, expectations and quality of knowledge sharing in Jordanian knowledge stations, International Journal Knowledge-Based Development, Vol. 4(2),pp.185-199.
Website: http://www.inderscience.com/jhome.php?jcode=ijkbd
Abstract: This study argues that the structural, relational, and cognitive dimensions of social capital in organizational knowledge sharing. These dimensions increase knowledge sharing; attitude and expectations about knowledge sharing, and quality of knowledge sharing. Our proposed model is tested on a sample of 141 employees and researchers within knowledge stations at Jordan, and then examined their relationships using structural equation modelling. We find that social interaction ties, trust, norm of reciprocity and attitude and expectations about knowledge sharing significantly contributed to knowledge sharing quality-directly and indirectly- but only shared language and vision was insignificant contributed to quality of knowledge sharing.
- Shaqrah, A. (2013). Critical Factors for Successful Implementation of ERP, International Journal of Arts & Sciences Academic Conference. Toronto, Canada.
Website: https://www.internationaljournal.org/
Abstract: The effects of top managements support, implementation strategy, education and training, vendor selection, business process reengineering, project team competence, high cost, change of management, and language barrier in successful ERP implementation were investigated. The survey data had based on responses of 44 executives in Jordanian companies that had completely or mostly implemented ERP systems. We found positive effects of all constructs on determining ERP implementation success.