Mobile services have enormous potential to be one of the government’s most effective tools, to govern,
control, and administer community requirements and justice. In order for the governments to offer
acceptable and attainable mobile services, these services have to be used by citizens. The preliminary
question that lead to this study was: What are the factors that affect user acceptance of m-Government
services in Jordan?, or how can we motivate the citizens to utilize services? As m-Government services are
a new field, there is a minimal amount of research and literature that could assist in discerning the factors
that affect acceptance of such services. This study applies the Technology Acceptance Model (TAM) to
examine the user acceptance of using m-Government services. The results show that Perceived usefulness
(PU) and Perceived ease of use (PEOU) affect citizen’s acceptance of m-Government services. Failures to
demonstrate the advantages of m-Government services to potential citizens will likely result in a low rate of
acceptance.