The ERP system is a
complex and comprehensive software that integrates various enterprise’s
functions and resources. Although this system provides the firms many benefits,
they still hesitate to adopt it due to high cost and risks. Thus, this study identifies
and analysis critical quality characteristics that should be considered to
ensure successful development and implementation for the ERP system. The study
identifies the new features of ERP systems that differ from other information
systems’ features. Then in order to develop ERP system quality model, ISO/IEC
9126 standard has been adapted. Finally, analytic Hierarchy Process (AHP) has
been applied to evaluate the quality of the proposed model’s characteristics. The derived quality characteristics could be
used to compare ERP systems which help the organizations to implement better
system quality.