Applying web-based training system is highly preferable in
meeting time constraints, however, its success is subject to users’
acceptance. Previous studies highlight human challenge as the
most important barrier in the implementation of an ICT-based
training system. Users tend to show resistance in using new
technology and online approaches. They favour the traditional
way such as the face-to-face method of training. This paper
presents the results of a study conducted to assess the acceptance
of a web-based training by public sector employees. The study
applied the Uni
fi ed Theory of Acceptance and Use Technology
(UTAUT) with the focus on three system characteristics; system
fl
exibility, system enjoyment, and system interactivity. A total
of 290 employees from the Jordanian Public Sector participated
in the study. The
fi ndings revealed that system fl exibility and
system enjoyment have direct effects while system interactivity
has an indirect effect on the employees’ intention to use the
web-based training system. In addition, system
fl exibility is
proven to have the strongest relationship to users’ intention to
use the web-based training system